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Commerce & Payments
Refunds and payment dispute handling
Issue full or partial refunds from the order, and track card disputes alongside the payment they belong to.
Refunds shouldn't require logging into a separate payments dashboard. Authorized staff can now refund an order in full or in part directly from Claddio, with the refund recorded on the order.
If a buyer disputes a card payment, the dispute appears on the same payment record so finance and support can see what happened and respond.
Highlights
- Full and partial refunds from the order
- Disputes tracked on the payment
- Refund history on every order