Apple device management
Bring iPhone, iPad, and Mac into the same policy profiles and asset records as Android.
- Apple BusinessIn developmentAutomated device enrollment and Apple device management, connected to Apple Business.
Newsroom
Shipped, and on the horizon.
Every release we've announced this year, and the integrations we're building next.
Latest announcements
- Commerce & PaymentsA dashboard for business buyersThe business portal now opens on a dashboard with total orders, pending approvals, store credit, active promotions, and recent orders.Read more
- OperationsPartial, deposit, and offline vendor paymentsPay vendors in full, in part, or as a deposit, apply vendor credits, choose a saved bank account, or record a payment made elsewhere.Read more
- Platform & SecurityOperational alerts and collections aging in AnalyticsAnalytics now highlights orders pending approval for more than a day, overdue purchase orders and invoices, at-risk MRR, and collections aging.Read more
Shipped
Everything we've released this year.
Each announcement below is live in the platform. Filter by area to see how a part of Claddio came together.
Showing all 205 releases
October 202616 releases
- Commerce & PaymentsA dashboard for business buyersThe business portal now opens on a dashboard with total orders, pending approvals, store credit, active promotions, and recent orders.Read announcement
- OperationsPartial, deposit, and offline vendor paymentsPay vendors in full, in part, or as a deposit, apply vendor credits, choose a saved bank account, or record a payment made elsewhere.Read announcement
- Platform & SecurityOperational alerts and collections aging in AnalyticsAnalytics now highlights orders pending approval for more than a day, overdue purchase orders and invoices, at-risk MRR, and collections aging.Read announcement
- OperationsPurchase order payment states and automatic reconciliationEvery purchase order now shows whether it's Unpaid, Processing, Partially Paid, Paid, or needs action, reconciled automatically.Read announcement
- Partners & CarriersSub-agent payouts, paid directly through CladdioPartner earnings from commissions and sales are now batched by payout month and paid to sub-agents by bank, right from Claddio.Read announcement
- Device ManagementCompare profile revisions and duplicate profilesCompare any two saved revisions of a profile side by side, and duplicate a profile without its assignments or credentials.Read announcement
- Commerce & PaymentsPay vendors by bank, directly from a purchase orderPay a vendor from the purchase order itself and let Claddio reconcile the payment automatically.Read announcement
- OperationsSecure bank onboarding links for vendorsVendors add their own bank details through a secure, expiring link, entered with our payment provider and never stored by Claddio.Read announcement
- OperationsVendor invoice reconciliation with Auto-MatchEnter a vendor's invoice and Auto-Match compares it with the purchase order lines, showing a match percentage.Read announcement
- Commerce & PaymentsOne queue for every approvalApprovers see every order waiting on them, and submitters see where their own requests stand.Read announcement
- Commerce & PaymentsSwitch between parent and sub-organizationsBuyers who work across subsidiaries can now switch between parent and sub-organizations without signing out.Read announcement
- Partners & CarriersPartner-funded purchase ordersPurchase orders can now name a purchasing partner, for partners that fund their own inventory.Read announcement
- Commerce & PaymentsCost centers, client PO numbers, and invoice termsBusiness buyers can now tag orders to cost centers, add their own PO numbers, and choose to be invoiced instead of paying by card.Read announcement
- OperationsReturn to Vendor shipping, pickup, and searchShip RTVs with tracking or prepare them for pickup with scan-to-select, and search RTVs by IMEI, serial, or tracking.Read announcement
- Commerce & PaymentsThe intelligent business portal: approvals routed by spending limitOrders within a buyer's spending limit go straight through. Everything else is routed for approval to someone with the authority to approve it.Read announcement
- OperationsPurchase order notes, cancellation, and reopened receivingAdd permanent notes to purchase orders, cancel a PO, or reopen receiving after it was closed short.Read announcement
September 202633 releases
- Partners & CarriersCorrect the partner on an order, with a reasonAdmins can change which partner organization an order belongs to, with a required reason and safeguards for committed inventory.Read announcement
- OperationsPDF purchase orders and invoicesPurchase orders and invoices are now generated as clean, consistent PDFs, ready to send or file.Read announcement
- OperationsReceive SIM cards against a purchase orderScan ICCIDs straight into a SIM card line on a purchase order as SIMs arrive.Read announcement
- OperationsControls on vendor shipping labelsSet a label limit, link expiry, allowed services, and declared value or insurance requirements for each purchase order.Read announcement
- OperationsVendor management and Return to VendorKeep vendor details, payment terms, and contacts in one directory, and send items back with an approved Return to Vendor.Read announcement
- Assets & ConnectivityCarrier lock tracking at receiving and on every assetRecord whether each device is unlocked or locked to a carrier, starting at receiving, with bulk options.Read announcement
- Partners & CarriersPartners can start a Return to VendorChannel partners can now initiate Return to Vendor requests, which go through the same approval step.Read announcement
- Assets & ConnectivitySIM intake with carrier box limits and a scan queueSIM receiving enforces each carrier's box size and queues scans until you confirm, rejecting duplicates.Read announcement
- OperationsPartial receiving and Closed ShortReceive what arrived now, and close the rest of a purchase order short with a reason code when it isn't coming.Read announcement
- Device ManagementCompatibility checks before publishing a profilePreview which devices a profile change affects, with compatible, warning, blocked, and unknown counts.Read announcement
- OperationsReceiving with IMEI and TAC verificationWhen a device is received, Claddio checks its IMEI against the expected item and proposes the correct catalog item if the TAC doesn't match.Read announcement
- SubscriptionsA billing dashboard with MRR and past-due trackingSee monthly recurring revenue, active subscriptions, past-due accounts, and outstanding balances in one place.Read announcement
- OperationsPurchase order emails with CC, attachments, and historySend purchase orders with CC and BCC, choose the attachments, and see every PO email sent, with one-click resend.Read announcement
- Assets & ConnectivityAsset CSV import with TAC verificationImport existing devices from a spreadsheet, with every IMEI checked against the TAC database before it's added.Read announcement
- Commerce & PaymentsChoose pickup instead of shippingBuyers can choose pickup at checkout, and staff can switch an existing order to pickup.Read announcement
- Device ManagementAn organization default profileSet a fallback policy profile for devices without a direct assignment, and default enrollment behavior.Read announcement
- OperationsVendors create pre-authorized shipping labelsVendors can now generate a pre-authorized shipping label for a purchase order from a secure link, with no account needed.Read announcement
- OperationsPurchase orders generated from open customer demandCladdio now spots order items that need procurement and turns them into purchase orders, split by vendor and suggested from purchase history.Read announcement
- SubscriptionsSelf-serve subscription managementCustomers can preview a plan's price, choose automatic charging, schedule a cancellation at period end, and reactivate.Read announcement
- Device ManagementDevice posture and compliance reportsSee the posture and compliance of every managed device, along with a record of the commands sent to each one.Read announcement
- Partners & CarriersEdit and split activation line itemsAdd, edit, or remove activation line items, or split one so part of it can take a different plan.Read announcement
- OperationsWork orders that complete their sales orderCompleting a linked work order now marks its sales order fulfilled, and services paid at checkout show on the work order.Read announcement
- OperationsScan IMEIs at receiving with any barcode scannerReceiving now works with standard USB and Bluetooth barcode scanners, so IMEIs go in as fast as you can scan them.Read announcement
- Partners & CarriersActivation owner, partner, and activation monthSet who owns each activation, which partner it belongs to, and the month it activated, with autosave.Read announcement
- Device ManagementMotorola OEMConfig supportManage Motorola-specific settings with OEMConfig, available in Claddio as Motorola ThinkShield Advanced Controls.Read announcement
- Commerce & PaymentsCheckout acknowledgements, autopay opt-in, and order notesCheckout now captures required acknowledgements, lets buyers save their card for subscription autopay, and adds an order notes field.Read announcement
- Partners & CarriersAutomatic opportunity capture in the Carrier Portal ImporterTurn on automatic capture and the importer records new T-Mobile opportunities on a schedule you choose.Read announcement
- Device ManagementA guided wizard for enrolling devicesEnroll a known asset, a new company device, or a batch in five steps, with a QR code, link, token, or NFC payload.Read announcement
- Partners & CarriersPartner payout accounts with Stripe onboardingPartners can now set up a payout account through a guided Stripe onboarding flow, ready for commission payouts.Read announcement
- Device ManagementSamsung Knox Service Plugin supportConfigure Samsung devices beyond standard Android Enterprise with the Samsung Knox Service Plugin, shown in Claddio as Samsung Knox Advanced Controls.Read announcement
- Assets & ConnectivityChange SIM status in bulkSelect SIMs across pages and set them Available, Aging, Terminated, or Lost, with progress and retry.Read announcement
- OperationsSee which orders are ready to shipThe orders list now shows how many open items are in stock for each order, with a Ready badge or the shortfall.Read announcement
- Assets & ConnectivityA fully managed TAC databaseCladdio's TAC-to-model mappings are now maintained as a managed database, with every change reviewed.Read announcement
August 202632 releases
- Partners & CarriersBulk SIM unassign and transfer between activationsSelect several assigned SIMs and unassign them or move them to another activation in one step.Read announcement
- OperationsBill and invoice work ordersAdd billable lines to a work order, preview tax, approve billing, and invoice in one click or automatically on completion.Read announcement
- Device ManagementLost mode, lock, and wipe through your managed serviceWhen a device is lost or stolen, your Claddio managed service can put it into lost mode, lock it, or wipe it, and the asset record keeps the history.Read announcement
- Commerce & PaymentsStore credit usage historyEvery store credit now shows how much was used and restored, order by order.Read announcement
- Device ManagementWi-Fi, certificate, and VPN configurationPush network settings to managed devices so they're connected and ready the moment they're handed out.Read announcement
- OperationsSee every source of supply for a productFor each product, see what's available now, warehouse and distributor coverage, estimated arrival, and how each source is priced.Read announcement
- Device ManagementWork profiles for employee-owned devicesManage work apps and data on personal phones with an Android work profile, while personal data stays private.Read announcement
- Partners & CarriersShip, hold for pickup, or hold for kittingDecide how assigned SIMs are processed, and split them into groups with their own location, address, and instructions.Read announcement
- OperationsStaging checklists that complete the work orderKitting work orders get instructions and a checklist; when every item is ticked off, the work order completes itself.Read announcement
- OperationsExport warehouse stock and margin reportsDownload current warehouse stock and margin reports as CSV files for your own analysis.Read announcement
- Partners & CarriersDeal Health: profit and margin on every orderThe Financials tab on each sales order shows its profit and margin, with a one-click recalculation.Read announcement
- Device ManagementDeploy apps through managed Google PlayChoose the apps your devices need and deploy them through managed Google Play, directly from Claddio.Read announcement
- Assets & ConnectivityBulk phone number upload for SIMsUpload a CSV to set phone numbers on SIM cards, starting from a template, with clear results.Read announcement
- IntegrationsNew manufacturer products added to the catalog automaticallyWhen a distributor lists a new product from a manufacturer you carry, it now appears in Claddio without manual setup.Read announcement
- Partners & CarriersCreate carts from Closed Won opportunities and fill SIM numbers into quotesThe Carrier Portal Importer can now turn a Closed Won T-Mobile opportunity into a Claddio cart, load SIM phone numbers, and fill ICCIDs into quotes.Read announcement
- OperationsMulti-package returns with a label for every boxReturns can now span several packages, each with its own carrier label and tracking.Read announcement
- Assets & ConnectivityTransfer assets to another customer in bulkMove selected assets to a different customer organization with notes; demo units are skipped automatically.Read announcement
- Commerce & PaymentsSplit one order across multiple shipping addressesSend parts of the same order to different addresses, with tax calculated correctly for each shipment.Read announcement
- Partners & CarriersReassign commissions in bulkMove open commission postings to another user, one at a time or everything matching your filters, with the change logged.Read announcement
- Device ManagementPolicy profiles: draft, publish, assign, and archiveManage device policies as versioned profiles that move from draft to published before they're assigned to devices.Read announcement
- Commerce & PaymentsFree shipping on a specific cartOffer free Ground, 2-Day, or Overnight shipping on an individual cart, carried through to the shipping label.Read announcement
- OperationsMultiple service visits on one work orderSchedule several visits on a single work order, each with its own time, location, contact, assets, and status.Read announcement
- Device ManagementManaged device status, kept current automaticallyCladdio now syncs every managed Android device with Google every 15 minutes, so what you see is what's on the device.Read announcement
- Partners & CarriersActivation registered emails to carrier contactsNotify carrier contacts that an activation is registered, with the reference confirmed and the SIM list attached.Read announcement
- Assets & ConnectivityAsset status tabs with countsBrowse assets by status, from Available and Allocated to In Transit and Needs Review, with counts at a glance.Read announcement
- Partners & CarriersCommissions and payouts in your partner workspacePartner owners and admins can now see their organization's commissions, payouts, and reassignment history themselves.Read announcement
- Platform & SecurityLight and dark themesChoose a light or dark theme for Claddio, in every portal.Read announcement
- Device ManagementDevice management arrives: Android Enterprise through the Android Management APICladdio now manages Android devices natively through Google's Android Management API, from enterprise setup to enrollment.Read announcement
- Partners & CarriersA four-step SIM assignment wizard for activationsAssign, review, email, and process SIMs for an activation in one guided flow.Read announcement
- Commerce & PaymentsSend a cart to several contacts at onceSend one proposal to everyone involved in a purchase, choosing which email addresses to use for each contact.Read announcement
- OperationsA redesigned sales order pageSales orders are now organized into Overview, Fulfillment, Financials, Activations, Work Orders, and Returns tabs.Read announcement
- OperationsTeam leads and customer-managed techniciansDesignate a lead for each team, and let customers and partners manage their own technicians and teams.Read announcement
July 202631 releases
- Partners & CarriersAsset reports for carrier representativesOnce a sales order is linked, carrier reps see the IMEI, SIM number, and phone number for each device on the deal.Read announcement
- Partners & CarriersDeal pricing with MRC per line and subsidy eligibilityEnter the monthly recurring charge for each line type and see the eligible pricing a deal supports.Read announcement
- Partners & CarriersFine-grained Spiff permissionsGrant partner team members separate rights to view Spiffs, manage forecasts, and post payouts or chargebacks.Read announcement
- Partners & CarriersSelf-onboarding for carrier representativesCarrier reps from approved email domains can complete their own profile and get routed to the right workspace.Read announcement
- OperationsRefund or credit for every return, and a Refunded statusChoose refund or account credit for each return, and returns move to Refunded automatically once the money settles.Read announcement
- OperationsTraffic-aware routes on the dispatch mapDispatchers can now see traffic-aware drive routes and times to each work order on the dispatch map.Read announcement
- OperationsAdd assets to a work order three waysAttach existing assets, quick-add a new one, or import a CSV to bring devices onto a work order.Read announcement
- Assets & ConnectivityMessages and attachments on buyback quotesBuyers and staff can discuss a buyback quote with messages and files, and devices are confirmed released from management before payout.Read announcement
- OperationsChange where a fulfillment shipsSwitch a fulfillment to another saved address for the organization, applied to future and replacement shipments.Read announcement
- Partners & CarriersA workspace for carrier representativesCarrier account teams can now follow the deals assigned to them, from partner purchase through device and SIM details.Read announcement
- OperationsUpcoming, past, and unscheduled dispatchesThe customer dispatch list now filters by timeframe and searches across work orders, technicians, teams, and locations.Read announcement
- Partners & CarriersCarrier Portal Importer adds Verizon Mobility Co-SellRecord and update Verizon Mobility Co-Sell activations and create carts from the Verizon portal, with linked deals marked as you browse.Read announcement
- OperationsFilter work orders by service typeFilter work orders by state and by six service types, from inspection and repair to vehicle installation.Read announcement
- Commerce & PaymentsCart list filters and one-click resendFilter carts by date, carrier, activation, contact, partner, and creator, and resend the checkout link email in one click.Read announcement
- Platform & SecuritySeparate permissions for OperationsCustomer admins can grant viewing, requesting, and commenting on work orders, dispatch, and technicians as separate permissions.Read announcement
- Partners & CarriersBrowse carrier storefronts before signing inVisitors can browse a carrier's catalog and try the deal pricing calculator without an account, then sign in to buy.Read announcement
- Partners & CarriersCo-Sell / VAR deals with a one-time Spiff per IMEIVerizon Mobility Co-Sell and AT&T VAR deals are now tracked separately from partner programs, with Spiffs tied to each device's IMEI.Read announcement
- Commerce & PaymentsClear notices when a promotion's unit limit is reachedIf a cart goes over a promotion's unit limit, buyers are told the extra units will be at full price.Read announcement
- IntegrationsSync carrier contacts to Google ContactsKeep your carrier contacts in your Google Contacts, synced from Claddio.Read announcement
- OperationsReturns for items sold at no chargeItems sold at $0, such as promotional devices, can now be returned and completed without a refund.Read announcement
- Partners & CarriersChoose which carriers each partner can work withControl which carrier records and workflows each partner organization can see.Read announcement
- Partners & CarriersCarrier partner programs: Verizon Business Agent, AT&T Alliance, and T-Mobile Partner ProgramRun carrier partner program deals across the full customer lifecycle, with upfront and residual commissions tracked per program.Read announcement
- Commerce & PaymentsCatalog filters that remember your choicesThe admin product list now filters by release year, brand, family, condition, and status, and remembers your filters.Read announcement
- OperationsReplacement shipments for returned or undeliverable packagesWhen a package comes back returned, undeliverable, or failed, resend its contents while keeping the original record.Read announcement
- Partners & CarriersProgram-specific references: carrier order numbers, PT numbers, and Lead IDsEach carrier program's required reference is now captured and checked on the activation, in the format the program expects.Read announcement
- Assets & ConnectivityAn Out to Demo status for loaner devicesMark devices out on demo so they leave sellable stock and can't be moved to another customer until they're back.Read announcement
- OperationsRestocking fees on returnsEnter a restocking fee for each returned item at receiving, and it's deducted from the refund automatically.Read announcement
- Platform & SecurityReminders to secure your account, and required 2FA for techniciansA gentle prompt encourages everyone to turn on two-step verification, and the technician portal now requires it.Read announcement
- Partners & CarriersThe activations queueEvery carrier activation in one list, from draft to closed won or lost, with owners, SIM assignments, and CSV export.Read announcement
- Platform & SecurityReporting and dashboards across orders, finance, and activationsSee what's happening across the business from dashboards built on the same records your teams work in.Read announcement
- Commerce & PaymentsMy Carts: work on several carts at onceBuyers can create, switch between, and delete carts from a My Carts page, each tied to its carrier.Read announcement
June 202625 releases
- Assets & ConnectivityRetire and recycle assets without losing the recordMark devices as retired or recycled at the end of their life, with their complete history preserved.Read announcement
- OperationsEmail work orders to assigned techniciansSend a Work Order Assigned email to the staff and technicians on a job in one click.Read announcement
- OperationsStatus tabs, saved filters, and deeper search for ordersThe orders list now has status tabs, created or approval date views, saved filters, and search by SKU, part number, tracking number, or activation.Read announcement
- Platform & SecuritySee and revoke your active sessionsReview where you're signed in and sign out of any session, or all others, from your profile.Read announcement
- Platform & SecurityPasskeys, magic links, and authenticator-app two-step verificationSign in without a password using a passkey or an email link, and protect accounts with an authenticator app.Read announcement
- Partners & CarriersCarrier Portal Importer for Chrome, starting with the T-Mobile Partner portalA Chrome extension that brings organizations, contacts, and activations from the T-Mobile Partner portal into Claddio in one click.Read announcement
- Partners & CarriersSales order financials for each partnerSee every sales order assigned to a partner, filter by team member, and view totals.Read announcement
- Commerce & PaymentsLock a cart while it's under reviewStaff can lock a cart so the customer sees it read-only, then unlock it when changes are allowed again.Read announcement
- Commerce & PaymentsChange order items after purchaseSwap a line for another variation at the same price and tax, or reduce a quantity with an automatic refund.Read announcement
- Commerce & PaymentsOrders cancel automatically when a card authorization lapsesIf a card authorization expires or is canceled before capture, the order is canceled with the reason recorded.Read announcement
- Assets & ConnectivityBuyback and trade-in programsOffer trade-ins with a guided questionnaire, grading, valuation, quotes, and shipping, all on the same asset record.Read announcement
- OperationsComment on work ordersCustomers with permission can comment on their work orders, and comments are shared with the service team.Read announcement
- Commerce & PaymentsDelete protection for catalog recordsBrands, colors, product families, and parent products that are still in use can't be deleted by accident.Read announcement
- Commerce & PaymentsSales tax reversed automatically on returnsWhen a return is refunded, the sales tax recorded for those items is reversed to match.Read announcement
- Platform & SecurityContact groups, user IDs, and assigned assets for customer adminsCustomer admins can organize users into contact groups, set an internal user ID, and see each person's assigned devices.Read announcement
- OperationsA simple profit and expense trackerLog revenue and expense entries that live outside orders, so profitability reporting has the full picture.Read announcement
- OperationsAccount teams for every customerAssign the people responsible for each customer by role, and mark who's primary.Read announcement
- Assets & ConnectivityReturns and RMAs with inspection checklistsReturned devices now go through a recorded inspection, including data-wipe and activation-lock checks, before a disposition is chosen.Read announcement
- Commerce & PaymentsCarts that expire, complete, and archive on their ownSent carts now expire after 30 days by default, and every cart moves through a clear lifecycle you can filter by.Read announcement
- OperationsCustomers can request work ordersCustomers can request staging and kitting or installation work directly, with the date, site, and on-site contact.Read announcement
- Commerce & PaymentsCapture card payments early, with expiry warningsStaff can capture an authorized card payment when they're ready, and the orders list warns before an authorization expires.Read announcement
- OperationsDefault receiving, shipping, and returns locationsSet default locations for receiving, shipping, and returns, platform-wide or for an individual customer.Read announcement
- OperationsService SKUs you can add to a cartInstallation and on-site services now have their own catalog of SKUs, so they can be quoted and sold alongside hardware.Read announcement
- OperationsA 360-degree customer workspaceSee everything about a customer in one tabbed view: people, commerce, activations, operations, devices, and credits, with CRM tools built in.Read announcement
- Partners & CarriersPartner pass-through rates with effective datesSet the share of gross carrier commission each partner receives, with start and end dates that can't overlap.Read announcement
May 202620 releases
- Commerce & PaymentsProduct family attributesDefine the attributes each product family uses, such as storage, as shopper choices or specifications, with required and conditional rules.Read announcement
- SubscriptionsMonthly and annual plans, fixed terms, and add-onsOffer subscription plans with monthly or annual pricing or fixed terms, and add-ons that require a base plan.Read announcement
- OperationsCustomers confirm completed work through a secure linkWhen a job is done, customers can confirm it from a secure link, with no account required.Read announcement
- Commerce & PaymentsStore credit, applied automatically at checkoutIssue credit to a customer organization and it's applied by default on their next order.Read announcement
- Partners & CarriersEmail activity on carrier contactsConnect Gmail and see when emails to carrier contacts are sent, opened, clicked, bounced, or replied to, right on the contact.Read announcement
- Assets & ConnectivitySIM lifecycle statuses: Aging, Terminated, and LostSIMs can now be marked Aging, Terminated, or Lost, and must be unassigned safely before their status changes.Read announcement
- Commerce & PaymentsEdit condition prices right in the product listAdd, change, or remove New, Open Box, Pre-Owned, and Refurbished prices for a SKU without opening each product.Read announcement
- OperationsWork orders, dispatch, and technician teamsSchedule installations and on-site services as work orders, dispatch them from a map, and give technicians a portal of their own.Read announcement
- OperationsCustomer segments from SMB to FederalTag organizations by segment, including SMB, Mid-Market, Enterprise, and public sector, and filter by it.Read announcement
- OperationsKitting centers for partner and internal warehousesManage every warehouse that prepares and ships devices, whether it's yours or a partner's, from one list.Read announcement
- Assets & ConnectivitySearch assets by EID or ICCID, and filter by condition and locationFind any device by its EID or SIM number, and filter the asset list by enrollment, condition, and location.Read announcement
- Partners & CarriersMaster agent splits for upfront, Spiff, and residual commissionsCreate master agents with percentage splits for upfront commissions, Spiffs, and residuals.Read announcement
- Partners & CarriersSPIFF tracking and margin reportingTrack SPIFFs alongside commissions and see margin and profitability on every deal.Read announcement
- Commerce & PaymentsSigned W-9 attached to invoice emailsInvoices for pay-by-invoice orders now include our signed W-9 automatically, so accounts payable can pay without asking.Read announcement
- IntegrationsEmail sent from Google Workspace, with open and click trackingCladdio's emails now send through Google Workspace, and you can see when a proposal or message was opened or clicked.Read announcement
- Commerce & PaymentsFilter the catalog by availability, brand, and familyBuyers can narrow the catalog to items In Stock or Available to Order, and filter by brand and product family.Read announcement
- Partners & CarriersCommission structures and a commission ledgerDefine how partners earn, then see every commission posted to a ledger tied to the orders and activations that produced it.Read announcement
- IntegrationsDistributor catalog sync: daily catalog, hourly price and stockCladdio now syncs distributor catalogs automatically, with products and brands refreshed daily and pricing and availability every hour.Read announcement
- Commerce & PaymentsPay-by-invoice orders, from Invoice Pending to PaidOrders placed with Send Me an Invoice now move through Invoice Pending, Sent, and Paid, and staff can mark them paid.Read announcement
- Commerce & PaymentsThe invoice centerCustomers can see every invoice and its payment history and download PDFs. Finance teams can send, resend, and void invoices and see when each one was viewed.Read announcement
April 202617 releases
- Commerce & PaymentsPre-owned inventory pools and fulfillmentPre-owned devices are now fulfilled from dedicated inventory pools, with color and specific units assigned at fulfillment.Read announcement
- Commerce & PaymentsFind payments by card and methodSearch payments by the last four digits of a card and filter by payment method.Read announcement
- OperationsVoid unused shipping labelsCreated a label by mistake or changed the shipment? Void it from Claddio and keep the shipment record accurate.Read announcement
- Platform & SecurityTeam structure and reporting linesAssign managers and see who reports to whom, with safeguards against circular reporting chains.Read announcement
- Assets & ConnectivityDownload the device list for any orderCustomers can download a CSV of every device delivered on an order, with its identifiers.Read announcement
- Assets & ConnectivityCatalogs filtered to your customer's networkShow customers only the devices that are compatible with their carrier network and region.Read announcement
- Commerce & PaymentsA promotions page for every customerCustomers can see the offers available to their organization, and how many uses they have left.Read announcement
- IntegrationsBring your own UPS or FedEx accountCustomers and partners can connect their own shipping carrier account and have shipments billed to it.Read announcement
- CompanyThe Claddio Partner Program is openChannel partners, MSPs, and agents can now apply to sell, fulfill, and support connected technology on Claddio.Read announcement
- Platform & SecurityActivity timelines on every recordOrders, carts, purchase orders, returns, work orders, assets, contacts, and activations now show a full activity history.Read announcement
- Partners & CarriersPartner organizations with ready-made role templatesChannel partners now get their own organization in Claddio, with role templates for Owners, Admins, Sales Managers, Sales Reps, Operations, Finance, and Viewers.Read announcement
- Commerce & PaymentsRefunds and payment dispute handlingIssue full or partial refunds from the order, and track card disputes alongside the payment they belong to.Read announcement
- Commerce & PaymentsPromotion codes at checkout, with clear reasonsBuyers can enter a promotion code at checkout. If it doesn't apply, they're told exactly why.Read announcement
- SubscriptionsRecurring renewals with automatic retry handlingSubscriptions now renew on schedule, and failed payments are retried automatically before a subscription is interrupted.Read announcement
- OperationsStock transfers between locationsMove devices and SIMs between stock locations and keep an exact record of what's where.Read announcement
- Commerce & PaymentsA step-by-step device configuratorPick storage, color, and other options in order on the product page, with color swatches, before adding to the cart.Read announcement
- Commerce & PaymentsCustomer-specific pricing and cart-level price adjustmentsSet pricing for a specific customer organization, run organization-scoped promotions, and adjust prices on an individual cart.Read announcement
March 202615 releases
- Assets & ConnectivitySerialized fulfillment links every device to its orderWhen an order is fulfilled, the exact serialized devices that ship are linked to it permanently.Read announcement
- Platform & SecurityAn in-app notification centerA live notification bell in every portal, with read and unread states and preferences for each person.Read announcement
- Commerce & PaymentsA shipping address book for every organizationSave labeled business and residential addresses with contacts, and pick them at checkout.Read announcement
- Assets & ConnectivitySIM management: ICCID checks, device pairing, and EID captureTrack SIMs alongside devices. Claddio checks ICCID formats against carrier-specific rules, captures EIDs, and records which SIM is in which device.Read announcement
- Assets & ConnectivityAssign devices to organizations and peopleRecord who owns and who uses every device, and keep that history as devices change hands.Read announcement
- Commerce & PaymentsProduct promotions with scheduling and limitsRun percentage-off, fixed-amount, or free-shipping promotions with codes, dates, minimums, eligible products, and usage limits.Read announcement
- Assets & ConnectivitySerialized inventory with IMEI validation and TAC identificationEvery device is now tracked by serial and IMEI. IMEIs are checked for length, check digit, and uniqueness, and the TAC identifies the make and model.Read announcement
- IntegrationsAddress autocomplete powered by Google MapsStart typing an address anywhere in Claddio and pick the right one from Google Maps suggestions.Read announcement
- SubscriptionsAttach subscriptions to hardware at checkoutPair a router with its license or a phone with its management plan in the same order, with compatibility rules that keep the pairing valid.Read announcement
- OperationsRecord manual shipments with any carrierShipped with a carrier outside the integration? Record the shipment manually so the order stays complete.Read announcement
- Commerce & PaymentsTax-exempt purchasing with exemption certificatesTax-exempt organizations can upload their exemption certificate, and tax is calculated accordingly on their orders.Read announcement
- Commerce & PaymentsSend a cart as a proposal or a checkout linkBuild a cart for a customer, then send it as a branded proposal PDF or a link they can check out from directly.Read announcement
- SubscriptionsSubscription couponsCreate percent-off or amount-off coupons for subscriptions that last once, for a set number of months, or forever.Read announcement
- IntegrationsShipping address validation before the label printsAddresses are now checked with the shipping carriers before a label is created, so packages don't come back undeliverable.Read announcement
- IntegrationsAutomatic access for people from your Google Workspace domainOrganizations can let new users from their email domain join automatically as Viewers when they sign in.Read announcement
February 20269 releases
- IntegrationsGoogle Workspace integration: sign in with your work accountTeams that run on Google Workspace can now sign in to Claddio with their existing Google accounts, with access still governed by Claddio roles.Read announcement
- IntegrationsLive UPS and FedEx rates at checkoutBuyers now see real shipping rates from UPS and FedEx for their order and address, and choose the service that fits.Read announcement
- Platform & SecurityMultiple sign-in emails and email verificationAdd extra sign-in emails to your account, verify them, and choose which is primary.Read announcement
- SubscriptionsIntroducing subscription billingSell recurring services alongside hardware. Subscription products, groups, and coupons are now part of the Claddio catalog.Read announcement
- Platform & SecuritySelf-serve company onboarding with Tax ID matchingNew buyers enter their company's Tax ID when they first sign in, and Claddio matches them to their existing organization or sets up a new one.Read announcement
- IntegrationsShipping integrations with UPS and FedExCreate shipping labels and track every package from inside the order, with UPS and FedEx connected directly to Claddio.Read announcement
- Commerce & PaymentsA shared color libraryManage named catalog colors with hex values and a live preview, so every variant uses the same swatch.Read announcement
- Commerce & PaymentsCard payments, saved payment methods, and tax calculation at checkoutCheckout on Claddio now accepts business cards through Stripe, remembers payment methods for repeat orders, and calculates tax automatically.Read announcement
- Commerce & PaymentsPay by ACH bank transfer at checkoutBusiness buyers can now pay from a US bank account by ACH, right alongside card payments in the same embedded checkout.Read announcement
January 20267 releases
- Platform & SecurityMulti-tenant organizations with role-based permissionsEvery customer, partner, and internal team now works inside its own organization, with roles that decide exactly what each person can see and do.Read announcement
- Commerce & PaymentsBrand management for the catalogCreate brands with logos and descriptions, turn them on or off, and see every product under each brand.Read announcement
- Commerce & PaymentsA condition-aware catalog: New, Open Box, Pre-Owned, and RefurbishedEvery product can now be offered in four conditions, each with its own price. Conditions without a price stay hidden from buyers.Read announcement
- Commerce & PaymentsOrder history and order detail for every buyerBuyers can see every order their organization has placed, with line items, status, and fulfillment progress.Read announcement
- Commerce & PaymentsWe've selected Stripe as Claddio's payment processorAfter evaluating several providers, we chose Stripe to power card payments, saved payment methods, and tax calculation across Claddio.Read announcement
- Commerce & PaymentsProduct variants by SKU, manufacturer part number, model, and colorEvery catalog product can now carry variants with their own SKU, manufacturer part number, model, and color.Read announcement
- CompanyIntroducing Claddio: one platform for every stage of connected technologyCladdio brings B2B technology commerce, serialized assets, connectivity, and channel operations into one connected system, starting today with our storefront and product catalog.Read announcement
On the horizon
Integrations we're building next.
Connecting Claddio to the devices, distributors, and business systems our customers already run on.
Not yet available. Roadmap items are in development or planned, and timing may change. We'll announce each one here when it ships.
Automated distributor fulfillment
Route orders to distribution partners and receive shipment and serial data back automatically.
- Ingram MicroIn developmentPlace orders with Ingram Micro and receive tracking and serial numbers on the Claddio order.
- TD SYNNEXIn developmentFulfill orders through TD SYNNEX with shipment and serial data returned automatically.
Identity
Single sign-on and user lifecycle from the identity provider you already use.
- OktaIn developmentSign in to Claddio with Okta and keep users and roles in sync with your directory.
Workflow automation
Design your own workflows visually instead of waiting on custom development.
- Automations canvasIn developmentSchedules, approvals, conditions, reusable sub-flows, and managed email templates, built on a visual canvas.
AI assistants
Let the AI assistants your team already uses work with Claddio data, within your permissions.
- Claude and ChatGPT (MCP)In developmentLook up customers, orders, tracking, activations, and SIMs from your assistant through an MCP connection. Planned next: drafting email templates and automations for a person to review and publish.
IT service management
Turn tickets into orders, work orders, and device actions, and post updates back to the ticket.
- ServiceNowPlannedFulfill ServiceNow requests with Claddio orders and work orders.
- ZendeskPlannedLink Zendesk tickets to orders, returns, and devices.
- JiraPlannedConnect Jira Service Management requests to Claddio fulfillment.
HR and people systems
Provision devices when people join and recover them when they leave.
- WorkdayPlannedTrigger device orders and recovery from Workday hires and departures.
- ADPPlannedKeep employee records in sync with device assignments.
ERP and finance
Post orders, invoices, and purchase orders to your system of record.
- SAPPlannedSync orders, purchase orders, and invoices with SAP.
- OraclePlannedSync orders, purchase orders, and invoices with Oracle.
See what's shipped in action.
Get a walkthrough of the latest releases, or tell us which integration matters most to your team.