Asset Lifecycle
Every device accounted for, from first assignment to final return.
Serialized assets with owners, assignees, and status history, plus returns, trade-ins, and retirement on the same record.
The problem
Devices disappear between the spreadsheet and the storage closet.
Without a serialized record, organizations lose track of assignments, returns go uninspected, and retired devices leave no history.
Assignments drift
Spreadsheets fall behind as devices change hands, until nobody is sure who has which device, or which SIM is in it.
Returns go unchecked
Devices come back with no record of whether they were wiped, unlocked, or complete, and go back into circulation anyway.
Retired devices vanish
When a device is retired or recycled, its history goes with it, and so does the answer to where it ended up.
How Claddio addresses it
One serialized record that follows the device.
Each asset keeps its identifiers, owner, SIM, and status history, so returns, trade-ins, and retirement add to the record instead of starting a new one.
Without a serialized record
- Asset lists drift from reality.
- SIMs and devices get separated.
- Returns arrive without checks.
- Old devices sit unused.
- Retired devices vanish from records.
With Claddio
- Assets carry their identifiers and are updated with every status change.
- SIM associations are recorded by full ICCID and updated as devices move.
- Inspection records data wipe, activation lock, and management lock checks.
- Buyback and trade-in with questionnaires, estimated and final values, and revised offers.
- Retired and Recycled statuses keep the full history.
Core capabilities
The full life of every asset.
Inventory, identifiers, assignment, SIMs, returns, and trade-ins, all on the asset that ships with the order.
Serialized inventory
Every unit gets an asset number and carries its serial, IMEI 1, IMEI 2, ICCID, and EID on one record.
Learn moreIdentifier checks
IMEIs are validated for 15 digits, the check digit, and uniqueness. At receiving, the TAC confirms the SKU.
Learn moreStatus history
Every status change is recorded on the asset, from In Stock and Assigned to Returned and Retired.
Learn moreAssignment
Assign each asset to a customer organization and a contact, and reassign assets between organizations.
Learn moreOwnership visibility
See the sales order, work order, location, and device management profile behind every asset.
Learn moreSIM associations
Assign or change a device's SIM by its full ICCID, with SIM inventory tracked by status.
Learn moreReturns and RMA
Receive returns with an inspection result, identifier check, condition, checklist, and next step.
Learn moreBuyback and trade-in
Questionnaires, estimated and final values, revised offers, and a status for every buyback.
Learn more
On the record
From receiving to return, one record.
The same asset holds the identifiers checked at receiving, the people and SIM assigned to it, and the inspection that happens when it comes back.
Receiving
Assets start with the right SKU.
A device becomes an asset when Claddio's operations team receives it against a purchase order. Its IMEI is checked against the SKU on that order first, so the record is right from its first entry.
- Assets created at receiving, linked to the purchase order they arrived on
- Wrong SKUs automatically detected from the IMEI's TAC and corrected with a single confirmation
- IMEI 1 and IMEI 2 must identify the same model
- Every cellular IMEI must pass TAC verification before receiving completes
- The same check on asset CSV imports and buybacks
Serialized inventory
One timeline per device.
See where a device has been and who has had it. Status, contact, and SIM changes are recorded on the asset, next to the identifiers and orders that define it.
- Asset numbers with serial, IMEI 1, IMEI 2, ICCID, and EID on each record
- IMEI validation: 15 digits, check digit, and uniqueness
- Purchase order, sales order, work order, warehouse, and device management profile on the asset
SIM associations
Every SIM tied to the right device.
Assign or change the SIM on an asset by its full ICCID. SIM inventory keeps its own status, so aging and lost SIMs are visible before they cause a problem.
- Assign, unassign, and reassign SIMs as devices move
- ICCID format checks using carrier-specific prefix and length rules
- SIM statuses: Available, Assigned, Aging, Terminated, and Lost
- SIM and stock transfers between locations
Returns and buyback
Returns with a record.
Customers start a return from their order and, once it is approved, print their own carrier return label. When the device arrives, the inspection is stored on the asset, so you know the state of everything that comes back, and what a trade-in is worth.
Return requests and labels on the platformReturns and RMA
- Customer return requests, approval, and self-service carrier return labels
- Inspection result and identifier check against the asset
- Condition recorded as New, Open Box, Pre-Owned, or Refurbished
- Accessories included, data wipe complete, activation lock cleared, management lock cleared
- What happens next: Restock, Refurbish, Repair, Recycle, Return to Customer, and more
Buyback and trade-in
- Questionnaire with functional checks and identifiers and locks
- Estimated value at submission, final value after inspection
- Revised offers the customer accepts before finalization
- Buyback Operations statuses from Submitted to Paid
Recover
Lost, returned, or retired, the record stays.
The end of an assignment is not the end of the record. Recovery, reassignment, and retirement all happen on the same asset that was ordered, fulfilled, and managed.
- 1
Procure
Order devices, accessories, and services from catalogs built for your organization.
- Catalogs
- Carts
- Orders
- 2
Deploy
Fulfill against serialized inventory and get devices configured before they reach users.
- Fulfillment
- Provisioning
- SIM pairing
- 3
Manage
Keep every device, assignment, and policy visible in one place.
- Policies
- Apps
- Assignments
- 4
Recover
Return, reassign, or retire devices with a complete record of each asset.
- Returns
- Reassignment
- Retirement
Device recovery
Mark an asset Lost or Stolen. Lost mode is handled through your managed device service, with the result recorded on the asset.
Reassignment
Reassign returned devices to a new contact, or move assets between organizations, once inspection is recorded.
Data-wipe records
Inspection records whether the data wipe is complete. Enrolled devices can also be wiped through the managed device service.
Retirement
Mark assets Retired or Recycled. Each one keeps its full status history, identifiers, and order links.
Outcomes
What a complete record makes possible.
- 01
Accountability
Know who has each device, which SIM is in it, and what happened to it.
- 02
Cleaner returns
Inspection results are recorded before devices are reassigned.
- 03
Recovered value
Trade-in valuation for devices you no longer need.
- 04
Lasting history
Retired and recycled devices keep their full record.
- 05
Fewer receiving errors
IMEI and TAC checks catch mismatched units before they enter stock.
- 06
SIMs accounted for
SIM statuses show which SIMs are available, aging, or lost.
Who it's for
One asset record for every team that touches it.
For Businesses
Operations and IT teams track assignments, process returns, and retire devices with a complete record.
Learn moreFor Channel Partners
Channel partners manage returns, trade-ins, and inventory transfers for their customers.
Learn moreFor Carrier Teams
Carrier representatives see the IMEI, SIM number, and phone number for devices on their deals once a sales order is linked.
Learn more
FAQ
Questions about asset lifecycle.
How assets, returns, trade-ins, and retirement work in Claddio.
Each unit gets an asset number when it is received against a purchase order, after its IMEI passes TAC verification so the SKU is right from the start. Fulfillment then links its serial and IMEI to the order line it ships against, and every status, contact, and SIM change is recorded on the same asset.
Asset number, serial number, IMEI 1, IMEI 2, the ICCID of the associated SIM, and EID. IMEIs are validated for 15 digits, the check digit, and uniqueness, and the TAC identifies the make and model at receiving.
The Receive Return Item inspection records the inspection result, an identifier check, the item's condition, and what happens next, such as Restock, Refurbish, Repair, or Recycle. A checklist records whether accessories are included, the data wipe is complete, and activation lock and management lock are cleared.
Submit a buyback with a questionnaire covering functional checks and identifiers and locks to get an estimated value. After the device is received and inspected, the final value is confirmed. If it differs, the customer accepts a revised offer before the buyback is finalized and paid.
Yes. Mark the asset Lost or Stolen. For devices enrolled in device management, lost mode is handled through your managed device service, and the result is recorded on the asset.
Yes. After inspection, reassign a returned device to a new contact or move it to another organization. Its status history stays with it, so the next assignment starts with a complete record.
Mark them Retired or Recycled. The asset keeps its full status history, identifiers, and order links.
Keep the full story of every device.
See how assignments, returns, trade-ins, and retirement stay on one record.